PayNas is a cloud platform that provides hassle-free banking, HR management, and employee benefits in one place, and in a single workflow.

Responsibilities

• Manage new client onboarding from start to finish.  
• Create and implement engagement strategies to develop long-lasting and healthy customer relationships and carry out periodic health checks to avoid churn 
• Drive retention and growth among our customers by understanding their business needs and helping them succeed 
• Collect, analyze, and report insights on customer experience 

Qualifications

• Proven track record of working in a customer-facing role (preferably in a SaaS or fintech company)
• Flexibility and ability to create structure in ambiguous situations and design effective processes
• Excellent communication and interpersonal skills 
• Strong leadership skills 
• A proactive approach to solving issues

Send your CV to [email protected]

Subject: Falak Startups – Customer Success Specialist

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