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PayNas

Fintech

PayNas is a cloud HR and payroll enrollment platform that provides banking services and benefits to small-sized companies and their employees, which do not have access to financial services due to their size. PayNas assists SMEs optimize their workforce by providing multiple HR features such as employee and payroll management, recruitment management, task management, attendance management with a time logging track system. The platform plays the intermediary with the banking system to provide its clients with bank accounts with Visa powered debt and credit card.

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PayNas

Customer Success Specialist

PayNas is a cloud platform that provides hassle-free banking, HR management, and employee benefits in one place, and in a single workflow.

Responsibilities

  • Manage new client onboarding from start to finish.  
  • Create and implement engagement strategies to develop long-lasting and healthy customer relationships and carry out periodic health checks to avoid churn 
  • Drive retention and growth among our customers by understanding their business needs and helping them succeed 
  • Collect, analyze, and report insights on customer experience 

Qualifications

  • Proven track record of working in a customer-facing role (preferably in a SaaS or fintech company)
  • Flexibility and ability to create structure in ambiguous situations and design effective processes
  • Excellent communication and interpersonal skills 
  • Strong leadership skills 
  • A proactive approach to solving issues

Send your CV to [email protected]

Subject: Falak Startups – Customer Success Specialist

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